
Complaint Investigator_Suzhou Site

職位描述
Main Responsibilities:
1. To apply high standards of occupational Health & Safety in the workplace to comply with company policy and procedures.
2. To perform all activities in compliance with relevant GMP, GDP, ISO 9001, ISO 13485, US FDA 21 CFR Part 820 and any other applicable quality standards or regulations concerning Medicinal Products and Medical Devices
3. To ensure that all Quality Systems external communications are of an acceptable standard to meet customer needs and facilitate improvement where necessary.
4. To provide Quality Systems support to operations, both Hull & PFG’s to ensure timely closure of quality activities and drive continual improvements.
5. To collate, interpret and report data from multiple sources to support business reporting activities.
6.To input and manage data within existing Quality System databases.
7. To present Quality system processes and data to external regulatory bodies and senior management as required.
8. To ensure efficient and effective Quality system processes are operating site wide through the development and implementation of procedures, training and guidance.
9. To support Corrective Action & Preventative Action (CAPA), by escalating adverse trends and ensuring all specified actions are closed in a timely manner within the Quality Systems team.
10. To assist as required in the creation and management of departmental measures which monitor section performance and drive continuous improvement.
11. Assist, where necessary, in any potential or actual Field Safety Corrective Actions.
12.To perform customer complaint investigations, evaluating and documenting the root cause of the failure in line with Global policies and procedures and pre-defined timescales.
You will need:
1. An HNC or equivalent qualification with at least 3 years’ experience in a Quality/Technical Engineering related role
2. Good working knowledge of company products, processes, procedures and personnel
3. Experience working within Quality Assurance, preferably within Medical Device / Pharmaceutical Industry preferred.
4. Awareness / understanding of the Medical Device Directive, GMP, GDP, ISO 9001, ISO 13485, 21 CFR Part 820 preferred.
5. Strong analytical and good communication skills are essential together with the ability to manage personal workload to ensure high standards are maintained.
6. Trained auditor desirable
7. Awareness / understanding of the impact of the department on the business.
8. Knowledge of the potential for product liability, alleged adverse incidents and potential Field Safety Corrective Actions.
9. Understanding of basic inspection techniques and problem solving skills
10. Proficient in Word and Excel, and good writing skill is needed. Experience in MS Access, MS Visio, Agile, and SAP desirable.
企業(yè)簡介
施樂輝公司(smith&nephew)是由英國專業(yè)藥劑師Thomas John Smith 于1856年在英格蘭北部的赫爾(Hull)所創(chuàng)立,總部設于英國倫敦。1994年,施樂輝(smith&nephew)進駐中國,總部設在上海,并陸續(xù)在北京、廣州、香港、成都等地設立辦事處;1999年施樂輝在上海外高橋保稅區(qū),成立了在中國的第一家全資子公司——施樂輝醫(yī)用產(chǎn)品國際貿(mào)易(上海)有限公司Smith & Nephew Medical (Shanghai) Limited,并逐步在全國各大城市設立分銷機構(gòu)。通過多年努力,施樂輝已將世界最先進的技術及產(chǎn)品引進中國,以堅定信念和優(yōu)質(zhì)產(chǎn)品,幫助中國數(shù)以萬計人民重新獲得健康新生活。
自創(chuàng)始以來,施樂輝 (smith&nephew)一向以敢于創(chuàng)新、保持優(yōu)質(zhì)傳統(tǒng)為宗旨。至今,在全球醫(yī)療和健康護理領域位居領導地位。全球員工超過9,000名,業(yè)務分布于34個國家,集團生產(chǎn)超過1400類產(chǎn)品,銷售廣達100個國家,是業(yè)界卓有口碑的領導者。施樂輝 (smith&nephew)不斷創(chuàng)新和研發(fā)臨床所信賴的產(chǎn)品,其產(chǎn)品線中三大類產(chǎn)品:骨科、內(nèi)鏡、傷口護理系列,均是全球業(yè)界的佼佼者。
施樂輝 (smith&nephew)于2007年6月收購普魯斯貿(mào)易(北京)有限公司專業(yè)從事高品質(zhì)的髖、膝、脊柱等外科植入物及配套手術器械的生產(chǎn)和銷售。
公司主頁:http://www.smith-nephew.com
職位發(fā)布企業(yè)

施樂輝醫(yī)用產(chǎn)品國際貿(mào)易(上海)有限公司
企業(yè)性質(zhì):外資企業(yè)
企業(yè)規(guī)模:1-49人
成立年份:1999
企業(yè)網(wǎng)址:http://www.smith-nephew.com
企業(yè)地址:黃浦區(qū)西藏中路168號12樓
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職位發(fā)布日期: 2019-05-31